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Welcome to ATSUS

Academic Technologies Services and User Support (ATSUS), a division of Cornell Information Technologies, supports the academic mission of Cornell University. We use information technologies to facilitate instruction, research, collaboration and outreach. ATSUS comprises six programs: Academic Technologies, Classroom Technologies, Customer Service, Educational Television, Instructional and Web Services, and Training & Documentation. Consult the links below for more about each program.

Classroom Technologies
  • Support: Evaluate, select, and support the adoption of multi-media technologies to enhance the learning process.
  • Craft: Design computer/audio/video systems and coordinate their installation.
  • Communicate/Collaborate: Provide video distribution, conferencing, and (Web) streaming services that enable collaboration.
Customer Service
  • The Contact Center handles phone, e-mail, online, and walk-in reported customer issues.
  • Communication & Outreach is responsible for the planning, development, and execution of CIT's communication, outreach, and service line management strategies.
  • Account Management works with key customers across campus.
Faculty Support Services
  • Course Technologies & Blackboard
  • Multimedia, audio, video, and web production services for course content
  • Faculty development and training
  • Assistance with distance learning course development
  • Academic Technology Center - New Media Center
  • Instructional technology consultations
Integrated Web Services
  • Custom site design and production
  • Multimedia, video, and web production services
  • Web applications
  • Consulting on web projects
  • Testing & debugging
  • Hosting
Media Production
  • Video production
  • Post-production
  • Satellite (or other) Videoconferencing
  • Satellite Services
  • Production Skills
  • Engineering Skills
OnSite Technology Solutions
  • OnSite Solutions: Fee-based IT support
  • Video Collaboration Services, including interactions between the Ithaca campus and Weill Medical College
  • Bailey Hall Technical Support
  • Day Hall Technical Support
  • CIT Technical Support
  • CIT Labs: support for Cornell instructional labs
  • Student Technology Assistant Program (STAP)
  • Division of Financial Affairs Desktop Support
Training and Documentation
  • Training and documentation support for over 100 products and services
  • Our services include hosted and brokered training events, customized training, end user documentation, IT system documentation, editor and writer "on demand", usability assessments, and needs assessments.
Jim Lombardi, Director


Administrative Support Contact

Helen Russler
E-mail: hlr1@cornell.edu
Phone: 607-255-8983
Fax: 607-254-5222